Have Questions or Concerns?

Have Questions or Concerns?


  • A candlelight vigil will be held at North Lake College at the outdoor memorial (north side of the library, lower level) on Thursday, May 11 at 3 p.m. In case of inclement weather, the vigil will be moved indoors to the upper level of the library.
  • A scholarship fund has been created in the name of Janeera Gonzalez. Make a donation here.
  • Messages of condolence to the Gonzalez family may be sent via North Lake’s Office of the Vice President for Student Affairs:

The Family of Janeera Gonzalez
c/o Office of the Vice President for Student Affairs
North Lake College
5001 N. MacArthur Blvd.
Irving, TX 75038


Q: Where is the outdoor memorial for Janeera Gonzalez located?
A: The outdoor memorial is located at the north side of the library on the lower level at the Central Campus. Please bring flowers, stuffed animals or other items to honor Janeera Gonzalez.

Q: Will there be a vigil for Janeera Gonzalez?
A: There will be a candlelight vigil at the outdoor memorial (north side of the library, lower level) at North Lake College on Thursday, May 11 at 3 p.m. In case of inclement weather, the vigil will be moved indoors to the upper level of the library. There was also a vigil on Monday, May 8 at 7:30 p.m. at Irving High School.

Q: How can I support the family of Janeera Gonzalez?
A: Messages of condolence to the family may be sent via North Lake’s Office of the Vice President for Student Affairs:

The Family of Janeera Gonzalez
c/o Office of the Vice President for Student Affairs
North Lake College
5001 N. MacArthur Blvd.
Irving, TX 75038

Q: Can I financially pay tribute to Janeera Gonzalez?
A: Yes. A scholarship fund has been created in Janeera’s name. You can make a donation here.

Q: When did the North Lake College campuses (Central, North, South and West) reopen?
A: All campuses reopened and resumed normal operating hours on Monday, May 8.

Q: Are my classes and final exams still taking place at their scheduled times?
A: Classes and exams will proceed as scheduled Monday through Thursday, May 8-11. For finals scheduled on Friday and Saturday, May 5-6, information was provided to student by their instructors.

Q: If I was unable to pick up my personal items on Thursday, May 4 and Friday, May 5, how can I retrieve my items?
A: Visit the NLC Police Department (C204) to retrieve any personal items that may have been left behind. You can also contact the police department by calling 972-273-3300.

Q: Are counseling services available?
A: Yes. The Counseling Center is offering services in A311. Walk-ins welcome. Call 972-273-3333 for more info or to set up an appointment. Counseling services were available for students in the library on Monday, May 8 and Tuesday, May 9 from 9 a.m. – 6 p.m. For faculty and staff, counseling services were available for morning sessions at 9 and 11 a.m. and afternoon sessions at 2 and 4 p.m. on May 8 and 9.

Q: Is the Testing Center closed?
A: No, the testing center reopened on Monday, May 8. However, no assessment tests will be administered from Monday, May 8 – Saturday, May 13. Students may contact their instructors for information related to final exams that may have been missed or interrupted. Student services are also available at all other DCCCD colleges: Brookhaven College, Cedar Valley College, El Centro College, Eastfield College, Mountain View College, Richland College. View a map of the other colleges.

Q: Is graduation still happening as scheduled?
A: Yes. Graduation is scheduled for Saturday, May 13 at 10 a.m. at the Alfred J. Loos Sports Complex. View more information about commencement.

If you have questions or concerns that are not addressed above, please post them in the comments below and we will answer them as quickly as possible. For more information and the latest updates, please visit northlakecollege.edu/update.

  1. Is the school going to be doing anything going forward to keep students, especially female students, safe from potentially dangerous individuals having access to the school and to ensure that firearms aren’t being brought on campus besides by law enforcement or security?

    1. Hi Sarah,

      Thank you for asking. Stay tuned for additional information. Please be advised the safety of our students will continue to remain as top priority.

      North Lake College

    2. Hello Sarah,

      Thank you for your continued patience. Please be advised that your question has been forwarded to the DCCCD Police Commissioner, Lauretta Hill, for an official response. We will post her response as soon as it is available.

    3. Hello Sarah,

      Please see the response below from DCCCD Police Commissioner, Lauretta Hill.

      The safety and security of all our students is of the upmost importance. The DCCCD Police Department will continue to be visible on campus, partner Student Services to provide students with personal safety tips, host informational sessions about self-defense, stalking, dating violence, and etc to empower our students.

    1. Yes – graduation is still as scheduled for Saturday, May 13 at 10 a.m. at Alfred J. Loos Sports Complex. Click here for more info.

  2. Hi, My name is Genesis Walker I did an application three months ago and I haven’t got a response I wanted to know did anyone get it because I really I want to go to this school. for my first two years of college and if y’all haven’t got it should I do another application. I am recently graduating from Germantown High School and I am trying to stay on the right path so please when you get the chance you can contact me at 901-495-9215

    1. Hello Genesis,

      A representative from our Admissions Office will be in contact with you shortly. If you do not receive a call or follow-up messsage by the end of the day, please let us know here and we will be happy to assist further.

  3. All North Lake College will be closed until Monday. Does the expression say Monday is closed or open? It is vague.

    1. Hello Kim,

      Please be advised the college reopened on today and has resumed normal operating hours.

  4. If I were registered to take a Maymester class that begins on May 12, and need to make my payment, how long do I have since this tragic incident occurred? I was not able to pay beforehand as planned and I am a high school student.

    1. Good Afternoon Nilisha,

      We were able to locate your specific account. Please check your email for a response.

  5. Pathetic that after such a tragic event, that students are expected to come right back to school and take final exams that will determine whether you get to walk in graduation or not. Missed three days of class material yet I have to be tested on that material anyways. Cant properly study after trying to get into the right state of mind after experiencing an active shooter during school, then finding out that the poor girl who lost her life was in one of my classes! But as it relates to the instructors, their response is “oh well, we’re still having a final exam so hope you can pass.” Completely ridiculous that the campus wasn’t closed a week early and whatever your highest test grade was on a prior test was simply posted as your final and end the semester.

    1. Thank you for sharing your feedback Tyler. We would like to ensure that all of our students have received the attention and support they need.

      If you are currently experiencing issues related to final exams (or any academic related issues), please send an email to Pat Henry at phenry@dcccd.edu.

      In the interim, if you are scheduled to walk at graduation, please note that you will still be allowed to do so as we work with you to address any issues or concerns.

      Counseling services are also available at the Central Campus (in Room A311) Monday-Thursday from 8:00 a.m.- 5 p.m. and on Friday 8:00-4:30 p.m. Walk-ins are welcome.

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